FAQs

April Pawling
Mon, 19 Feb 2024 13:13:00 +0000

Have a Question About Commercial Truck Rental?

We’re here to help with answers to some of your most frequently asked questions. If you’re still unable to find what you’re looking for, give us a call or get in touch through our contact form.

1. What is the driver's license digital verification process?

As part of our ongoing commitment to safety and security, we verify the driver’s license at the start of every rental to confirm it’s valid, authentic and belongs to the person renting the truck by using data from state motor vehicle departments. This quick and easy process can be completed using the driver’s own smartphone to upload a photo of the driver and their U.S. driver's license. The new process helps protect our associates, customers and the public.

Paper, mobile or digital driver's licenses cannot be used for truck rental. Customers must present a physical driver's license to be eligible for rental. Learn more.

2. Do I need a special license to drive a truck?

A commercial driver’s license (CDL) is required to drive certain trucks. Penske has both CDL and non-CDL vehicles available for rent, as well as information discussing the difference between CDL and non-CDL trucks.

3. Will I need special permits to drive a truck? If so, how can I acquire them?

It’s possible you may require a fuel or distance permit for your vehicle. If so, our Fleet Services team will apply for, purchase and install most permits necessary for your interstate or intrastate travel. (Note: There are exceptions, such as the new Connecticut Highway Use Fee, which requires you to register your business for a permit instead of Penske.) If you have any questions about the permits on your rental vehicle, please reach out to Fleet Services at 800-526-0664.

4. What kind of roadside assistance does Penske offer?

Penske 24/7 Roadside Assistance operates around the clock. Our network combines more than 980 Penske facilities and an extended network of more than 12,000 qualified service vendors who handle everything from repair to towing to load transfer, providing you with the best emergency service in the industry.

5. Who is responsible for preventive maintenance and repairs?

Regularly scheduled preventive maintenance, repairs, inspections, tire replacement or repairs, and roadside assistance are all included with your truck rental. You are responsible for insurance coverage, fuel and any damage beyond normal wear and tear.

6. What coverage options can I get through Penske?

We offer limited damage waiver (LDW), liability (LIA) and supplemental liability coverage (SLI). Read more about our coverage options.

7. What is the environmental fee?

Penske is committed to doing its part to protect our environment. In the operation of our truck rental business, we handle several materials, such as waste oils, solvents and petroleum products, that may be harmful to the environment and, therefore, must be disposed of properly and in accordance with the law. Penske charges a nominal environmental fee on all local, one-way and commercial rentals to cover these costs. Please review your rental agreement for fee details.

8. How do I operate the liftgate on my rental truck?

Penske has compiled step-by-step instructions and recorded a video to help you safely operate the liftgate on your rental truck. View instructions here.